unable to withdraw xlm it show error code 400 ′′ tx _ bad _ auth ′′ ..........how to remove 2fa

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teerapat xiao
  • Edited

I am unable to withdraw xlm it show error code 400 ′′ tx _ bad _ auth ′′ 
my address is set with 2fa on 2years ago ,now stellar not use this funtion,how to remove 2fa in my account. i think this error code about the 2fa.   i have sent many mail to support@stellarport.io but no one answers me.

What do i have to do. thank you.

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    Dsilvaselvinxavier

    I am facing same issue, unable to transfer asset from stellarport to any other wallet, getting same error "trx_bad_auth". Even support is not responding. Do comment here if anyone has solution for this.

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    Themi

    I'm having the same problem. I want to withdrawal my XLM to another wallet, but there's no option of how to withdrawal XLM. I have sent an e-mail to the Stellarport support, but they never replied.

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    Ferry Syuriadi

    did some of you get answer from support?

    this is stellarport main issues for old account like us

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    Ryan Vaillancourt

    Did anyone find a solution???

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    Ferry Syuriadi

    Yes, I imported my address to lobstr and then lobstr will offer a migration, thats it.
    All locked account will open, you will get new key and you can add new lobstr vault

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    Ryan Vaillancourt

    Thanks I will definitely try that

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    Ryan Vaillancourt

    Well I tried everything, I'm stuck unless I can disable the 2fa. Because I can't merge with trustlines open, and you can't close trustlines unless the balance is 0.

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    Ryan Vaillancourt

    And do to 2fa still being enabled, I can't sell or send out.

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    Ferry Syuriadi

    i wish i could help you

    if U need help, just send me email, i will try your wallet with what i did to my wallet

    ferry12.nop82@gmail.com

    and I'm not scammer, I just trying to help you, if you want...

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    Ryan Vaillancourt

    I did figure out how to remove 2fa on my account without stellarport assistance. I'm not going to lie, I spent 4 days trying to figuring it out. If anyone needs help they can send me an email. But do not try and merge accounts with trustlines open. You will lose your funds.

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    De' Sads

    can anyone help me? i want to remove 2fa in my account, because i never linked it before. i have tried to contact stellarport support but no reply.

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    Ryan Vaillancourt
    • Edited

    I just did it like 3 days ago. If you have your 24 word seed phrase you can unlock the 2fa. Go to
    https://github.com/iancoleman/bip39
    USE THE OFFLINE VERSION
    And punch in your 24 word phrase. It will generate a list of public and private addresses. That are all yours, the first one in the list will be the address of your stellarport acct. Click the second one (the second one will be the signer address in your account with the Signer Weight of 2.) COPY the first and second private keys you will need them for the next step.  Now go to play store and download solar wallet and import your first wallet with the first private key. This will be your main acct. Then go to Add account and add the second private key as your signer key account. And remember to send xlm to that acct to activate it. Now you will be able to sign your own transactions all in one place. Trust me it sounds a lot harder than it is. I hope this helps. 

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    Ryan Vaillancourt

    The signer in your stellarport account with the weight of 2 is You. After you enter your 24 word phrase scroll down to deviation path/BIP PATH And set the the bip path for your signer to 44/148/1. This will give you access to the private key attached to that signer

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    De' Sads

    did you make a video tutorial? so I can understand better.
    please and thanks a lot of..

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    Ryan Vaillancourt

    I wouldn't even know we're to start making a video. But I could send you step by step screenshots. Through email. Also there are easier ways if you don't have any trust lines open You could import or merge your address into lobstr wallet app. But if you have trustlines open, DO NOT IMPORT OR MERGE. You will loose your funds.

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    De' Sads

    The problem here is that I can't find the 24 word seed, there's only the private key.

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    Ryan Vaillancourt

    I do believe that will work to, click on the link above and enter your private key below were it says menomic phrase.

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    De' Sads

    not work, is there any other way?

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    Yanti Kurniawati

    Ryan Vaillancourt help me, send your email

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    Yanti Kurniawati

    I have found the solution, you must have the second secret key

    Email me junedsunjaya234@gmail.com

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    De' Sads

    please check email

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    Rudi Seitz
    • Edited

    Hi Ryan Vaillancourt, i dont find any "solaire wallet" vor xlm. Do you mean "Solar Wallet" ?
    When i import my secret words in solar wallet, where i can input the private key of the signer?
    Edit: I find it out :-) Very easy with this second Wallet for signing. I have to transfer 2XLM first to this wallet, then i can sign.
    Thank you! Now my funds from stellarport are safe in my ledger. 
    I never use stellarport again ....

     

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    Ryan Vaillancourt

    I am glad you figured it out. I did write a medium article with screen shots of each step you need to take. If any one needs help they can refer to medium article. (STELLARPORT 2FA REMOVAL).

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    Dsilvaselvinxavier

    After writing multiple emails to stellarport support team, they provided steps to remove the 2FA. This process took around a month.

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