Can anyone get in-contact with Stellarport?

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Marlon Pascall

• May 31, 2021 00:10

Sending email does not work. No response.

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  KrupS

  • May 31, 2021 14:58

  No,

  20 days no response to my email
  how many days do you have no answer? 

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  Farkhem Hall

  • June 08, 2021 23:01

  Same problem. Zero response. Have sent multiple emails trying to complete KYC. They simply don't answer.

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  Brian A. Stott

  • July 07, 2021 21:52

  Same here. More than 20 days. I continue to send emails with only the autoresponder replying that they will look into the problem/issue and get back.

  I did get some reply about a question but, the reply was not answering my question. Not even the same topic.

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  R Mas

  • August 19, 2021 18:24

  same here.

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  Daryl N

  • November 15, 2021 09:36

  I'm having the same issue...I can't process a withdrawal?

   

  Our our funds now stuck in Stellaport?

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  KrupS

  • November 15, 2021 11:26

  XLM just withdraw successfully.

  The withdraw works

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  Daryl N

  • November 15, 2021 11:45

  Hi Krups

   

  thanks for the response....I'm going to try with XLM now. I just converted my XRP to XLM and will request a withdrawal.

   

  Will keep u guys posted

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  Daryl N

  • November 15, 2021 13:22
  • Edited

  KrupS - Okay I've requested a XLM withdrawal about 2 hours ago... let's hope it processes. When you withdrew your XLM you also did so by sending an email to support, right?

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  KrupS

  • November 15, 2021 14:30

  No,

  menu Balance

  http://joxi.ru/LmGkdE7SgWzZJm

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  Daryl N

  • November 15, 2021 14:51

  Oh shoot... KrupS thanks a stack mate...that makes life much easier :)  I been sitting here emailing them trying to get withdrawals..hahah u rock dude, much appreciated.

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  Brian A. Stott

  • November 15, 2021 17:41
  • Edited

  That doesn't actually withdraw off Stellar. It sends it to another address on Stellar network/blockchain. Stellarterm allows withdraw of XLM off chain. Stellarport, we still need them to respond to KYC and set configuration to allow direct withdrawals. I've been emailing them without follow through since July 2021.

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