unsuccessful There was a notification that stellarport.io has rejected your information

Hello, I am a member of stellarport and have verified my identity. But registration is unsuccessful There was a notification that stellarport.io has rejected your information, you cannot proceed with the deposit. For help, please contact stellarport.io support. Where can I report the identity verification next?

Because right now I can't confirm the identity There are no buttons to press at all. Thank you.