Connecting with ledger nano s wallet - not working??

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willungacottage

• May 15, 2018 00:02

Hello I have signed in via my email and password. I understand that I can also sign in with my ledger nano wallet. However Having connected my wallet, ensured the stellar app is on and the browser support on 'yes' does not appear to be working. Can you help? Thanks Robert

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  Stellarport Support

  • May 15, 2018 00:24

  Hi,

  What do you mean that you signed in with your email and password? There is no such choice.

  Can you please be more specific regarding what is going on? Please outline the steps you are taking and what happens.

  Thanks

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  willungacottage

  • May 15, 2018 00:40

  Helo,

  There seems to be a difference between 1.Stellarport  - Community (to which I signed in with my email address and 

  2.Stellarport Exchange.

   

  I am trying to login to stellarport exchange using my ledger nano wallet - 'New wallet generate keypair'. I have connected my ledger nano s by usb to my macbook pro , ensured the stellar app is on and the browser support enabled. After more than 10 minutes the timer circle is still going..

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  Stellarport Support

  • May 15, 2018 01:27

  Please ensure you are using a supported browser. The ledger software only supports the Google chrome and Opera browsers.

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  willungacottage

  • May 15, 2018 01:28

  Ok thanks I was using safari

   

   

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  willungacottage

  • May 15, 2018 02:01

  Hello, having tried exactly the same on chrome the timer is still going after 30 minutes.

  Thanks for your input.

  R

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  willungacottage

  • May 15, 2018 02:23

  Do I have to own stellar lumen to be able to participate in this?

   

   

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  Iwan Effendi

  • June 02, 2018 20:46

  I lose my privat key.
  Can me help me please

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